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FAQ

Frequently asked questions

About check-in and check-out

Please tell me the check-in is possible
The hotel check-in time is from 3pm to 10pm. If you check-in later than 10pm, extra 1,000 yen will be charged.
Can I leave my luggage before check-in or after check-out?
I am sorry, but you can not keep your luggage before check-in or after check-in. As we are located 2 minutes on foot from Maruyama Park Metro Station, please use the coin locker in the.
Is there a staff on the check-in counter?
Basically, the staff is waiting during check-in time. Sometimes, we will ask you to check-in by the tablet without the staff. Details will be sent by confirmation e-mail.

About access

Is there a parking lot?
I'm sorry. There is no parking lot in our hotel. In case you wake up by car, we ask that you use the neighboring coin parking. ※ 24 hours maximum charge about 1,200 yen
Please tell me how to access from New Chitose Airport (CTS).
Train (60 minutes): New Chitose Airport Station → → New Sapporo Station → → Maruyama Park Station
Bus (90 minutes): Bus terminal in the airport (12, 21, 65 stop) → → Maruyama Bus Terminal
Please tell me how to access from JR Sapporo station.
By Train (25 minutes): JR Sapporo Station → → Odori Station → → Maruyama Park Station

About payment

How can I pay?
We ask for advance payment by credit card or PayPal. If you can request in advance, bank transfer (※), or even cash on the day, so please contact us. * Please pay the commission by transfer.
Please tell me about cancellation fee.
3 days prior to the cancellation: 50% of the accommodation fee.
If canceled on the day or no show: 100% of the accommodation fee.
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA
THE APARTMENT HOTELS YAMA

THE ROOMS

Introducing rooms

Introducing the room to enjoy this city.
Yourself, with friends, family, perfect for any situations,
We have prepared a room like a cozy house.

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